Refund policy

Our policy lasts for 14 days. If 14 days have passed since you received the product, we unfortunately cannot offer you a refund or exchange.

If you change your mind within 24 hours of your order during the week, we will refund you directly.

We only process orders 24 hours after they have been placed in order to allow for corrections and changes of mind from customers. After this period, if the order has been processed, we will no longer be able to refund you for a change of mind until the product has been delivered, received, and returned to the address provided.

To be eligible for a return on your order, your item must be unused and in the same condition that you received it. It must also be in the original packaging in order to be sent back at your expense to the address we will provide.

To process a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will certainly be your email address.

In order for your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we have provided to you or you send us a scan or photo as proof that the return has been made to the provided address. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or shipping ticket may be accepted.

We may ask you to wait for confirmation of receipt before sending us proof that the return has been made. Because in the case of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the event that there is a refund.

If you receive an item and say that this item is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item from your order can be inspected.

Once the package is received, only after inspection will the refund be processed (or not). Indeed, after inspection, we may find that the item is in good condition. And we will inform you via a photo and/or video, and in this case, we will refuse the refund.

This may seem excessive as a procedure. However, some people have been dishonest, and based on past experience, we can no longer take our interlocutors at their word. We are sorry about this and please know that we strive to do our best for each return case and for each refund request.

For any refund, a fee of €2 will be deducted per order. This is to cover the costs incurred by the platforms and payment processors.

In the case of a refund, when we have received and inspected For the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a certain timeframe. This timeframe does not depend on us. And we will notify you as soon as the refund process is initiated on our side.

If the refund is delayed or absent, check your bank account first. Only then contact the issuer of your credit card. Indeed, a delay before your refund is officially posted is possible.

After these two steps, if you still have not received your refund, please send an email to EasyGusto@orange.fr. The customer service team will ask you if you have completed both steps. If so, the customer service team will check in the database.

We apologize for asking these steps but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We wish to allocate maximum attention to the requests received.

In the case of discounted items, if a refund occurs, the refund will be made on the price of the discounted item and thus paid by the customer and not at the normal period price.

In the case of exchanges, we replace an item only if it is defective or damaged. If this is the case, and you wish to exchange it for the same item, please send us an email at EasyGusto@orange.fr.

In the case of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift card of equal value to your return. Again, it is only when we have received the item that a gift voucher will be sent to you by email.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift buyer and they will know that you have returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time frame to receive your exchanged product may obviously vary.

If you are shipping an item of a value equal to €30 or more, consider using a delivery service that allows you to track the shipment or insure the delivery. Indeed, we do not guarantee that we will receive the item you return to us.