Shipping policy
By placing an order through Easy Gusto, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to mutually protect each other and to set expectations for our service.
1. Generalities
Subject to stock availability, we strive to maintain an accurate inventory of stock but occasionally, there may be a stock discrepancy and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to see if you prefer to wait for the restocking of the out-of-stock item or if you prefer a voucher.
2. Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and especially the destination of the items in your order. The payment of shipping fees will be collected at the time of purchase. This price will be the final price of your order for shipping fees.
3. Returns
The return conditions are available on the Return and Refund Policy page, the link to which you will find at the bottom of the page.
4. Delivery Conditions
In general, orders shipped abroad may be in transit for 4. However, this timeframe may exceptionally be longer (up to twenty days). This varies greatly depending on the type of delivery selected and the provider associated with the items contained in the order you made.
Shipping Timeframe
Orders are generally processed within 2 business days following the payment of the order. Indeed, we allow a 24-hour period so that the delivery address can be modified.
Our teams contact the storage locations of the items from Monday to Friday during normal business hours, except on national holidays, at which time shipping will not be activated at the storage locations.
When you place an order with Easy Gusto, the maximum shipping duration is 5 business days. Orders are often sent before 5 business days. However, delivery can take up to 2 to 4 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Indeed, delivery refers to the act of transporting items and ensuring their delivery to a destination address. While shipping refers to the action of sending items from an order.
This is why, exceptionally, the delivery time can take up to 5 weeks (2 business days for order processing, 5 business days for shipping, and 4 weeks for delivery).
These are exceptional total delays, but Easy Gusto wants to communicate this to you to avoid any source of inconvenience. That said, once this delivery time has passed, meaning 5 weeks, we want to keep you satisfied.
To do this, we will offer you solutions such as resending your order at our expense or creating a gift voucher whose value will be greater than the amount of your initial order. This almost never happens, but Easy Gusto is starting to become a victim of its success, and we prefer to anticipate these kinds of situations and let you know what the policy is regarding customer service.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to the order confirmation email or send us an email at EasyGusto@orange.fr.
And to ensure that your email is processed as quickly as possible, we recommend including the following information in your email:
- Your order number
- The email address used when you placed your order
- Last name
- First name
- Content of your order (even approximate)
- Date of your order
If you send us an email at EasyGusto@orange.fr, we also recommend putting as the subject of the email “Delivery delay - The number of your order”.
Example: “Delivery time - 125698”
Members of Easy Gusto dedicated to customer service will respond within 24 business hours by email to address your situation.
4.4 Change of delivery address
For requests to change the delivery address, we are able to modify the address at any time before the order is shipped.
4.5 Shipping to PO Boxes
Easy Gusto will only ship to PO Box addresses using postal services. We are currently unable to offer courier services to these locations.
4.6 Shipping to military addresses
We are able to deliver to military addresses via USPS. However, we are unable to offer this service using courier services.
4.7 Out of stock items
If an item is out of stock, we will contact you to see if you prefer to wait for the restock of the out-of-stock item or if you prefer a voucher. This voucher will have a value greater than the amount of your initial order.
4.8 Exceeding the delivery time
If the delivery time has exceeded the expected time, please contact us at the email address at EasyGusto@orange.fr so that we can process your request.
5. Tracking notifications
Upon shipping, you will receive a tracking link from which you can track the progress of your shipment based on the latest updates available from the shipping service provider.
6. Damaged packages in transit
If you notice that a package is damaged during transport, please, if possible, refuse the delivery and contact our customer service. If the package was delivered while you were not present, please contact the members of Easy Gusto dedicated to customer service at the email address at EasyGusto@orange.fr.
7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of goods as listed on Easy Gusto when placing your order.
7.2 Import duties and taxes
There may be duties and taxes applied Import taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Easy Gusto encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival at your destination country, the goods will be returned to Easy Gusto at the customer's expense, and the customer will receive a refund of the value of the goods paid, minus the return shipping costs. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order from Easy Gusto, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.
9. Insurance
Packages are insured against damage and loss up to the declared value by the carrier. Loss is activated in the case where the postal service confirms the loss. A delivery confirmed by postal services will be considered valid. Indeed, Easy Gusto has experienced too many cases of unfortunately dishonest customers claiming not to have been delivered for us to rely solely on the customer's word. However, Easy Gusto will do its best to satisfy you by resending the items from your order at its expense or offering you a gift voucher whose value will exceed the amount of your initial order.
9.1 Process for damaged packages in transit
We will proceed with a refund or replacement by applying the Return and Refund Policy, the link to which you will find at the bottom of the page.
9.2 Process for lost packages in transit
In the case where the postal service confirms a loss in transit, Easy Gusto will do its best to satisfy you by resending the items from your order at its expense or offering you a gift voucher whose value will exceed the amount of your initial order.
10. Customer service
For any inquiries regarding customer service, please send an email to EasyGusto@orange.fr.