Terms of sale
By placing an order through Easy Gusto, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to mutually protect each other and to set expectations regarding our service.
1. Generalities
Subject to stock availability, we strive to maintain an accurate inventory of stock but occasionally, there may be a stock discrepancy and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to find out if you prefer to wait for the restocking of the out-of-stock item or if you prefer a gift voucher.
2. Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and especially the destination of the items in your order. Payment for shipping fees will be collected at the time of purchase. This price will be the final price of your order for shipping fees.
3. Returns
The return conditions are available on the Return and Refund Policy page, the link to which you will find at the bottom of the page.
4. Delivery Conditions
In general, orders shipped abroad may be in transit for 4 days. However, this timeframe may exceptionally be longer (up to twenty days). It varies greatly depending on the type of delivery selected and the provider related to the items contained in the order you made.
Shipping Timeframe
Orders are generally processed within 2 business days following payment of the order. Indeed, we allow a 24-hour period so that the delivery address can be modified.
Our teams contact the storage locations of the items from Monday to Friday during normal business hours, except on national holidays, at which time shipping will not be activated at the storage locations.
When you place an order with Easy Gusto, the maximum shipping duration is 5 business days. Orders are often shipped before 5 business days. However, delivery can take up to 2 to 4 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Indeed, delivery refers to the act of transporting items and ensuring their delivery to a destination address. While shipping refers to the action of sending the items from an order.
This is why exceptionally, the delivery time can go up to 5 weeks (2 business days for order processing, 5 business days for shipping, and 4 weeks for delivery).
These are the exceptional total delays but Easy Gusto wishes to communicate this to avoid any source of inconvenience. That said, once this delivery timeframe has been exceeded, which is 5 weeks, we want to keep you satisfied.
To do this, we will offer you solutions such as returning your order at our expense or creating a gift voucher whose value will be higher than the amount of your initial order. This almost never happens, but EasyGusto is starting to be a victim of its success, and we prefer to anticipate such situations and let you know what the policy is in this regard in terms of customer service.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to the order confirmation email or send us an email at EasyGusto@orange.fr.
And in order for your email to be processed as quickly as possible, we advise you to include the following information in your email:
- Your order number
- The email address used when placing your order
- Last name
- First name
- Contents of your order (even approximate)
- Date of your order
If you send us an email at EasyGusto@orange.fr, we also advise you to use the subject of the email as “Delivery delay - Your order number”.
Example: “Delivery delay - 125698”
The EasyGusto customer service members will respond to you within 24 business hours by email to address your situation.
4.4 Change of delivery address
For requests to change the delivery address, we can modify the address at any time before the order is shipped.
4.5 Shipping to PO boxes
Easy Gusto will only ship to PO box addresses using postal services. We are currently unable to offer courier services to these locations.
4.6 Shipping to military addresses
We are able to deliver to military addresses via USPS. However, we are unable to offer this service using courier services.
4.7 Out of stock items
If an item is out of stock, we will contact you to find out if you prefer to wait for the item to be restocked or if you prefer a gift voucher. This gift voucher will have a value greater than the amount of your initial order.
4.8 Exceeding the delivery time
If the delivery time has exceeded the expected time, please contact us at the email address EasyGusto@orange.fr so that we can process your request.
5. Tracking notifications
Upon shipping, you will receive a tracking link from which you can track the progress of your shipment based on the latest updates available from the transport service provider.
6. Damaged packages in transit
If you notice that a package is damaged during transport, please, if possible, refuse the receipt of the delivery and contact our customer service. If the package has been delivered without being... If you are present, please contact the members of Easy Gusto dedicated to customer service at the email address at EasyGusto@orange.fr.
7. Rights and Taxes
7.1 Sales Tax
The sales tax has already been applied to the price of the goods as listed on EasyGusto when you placed your order.
7.2 Import Duties and Taxes
There may be import duties and taxes for international shipments that may be due upon arrival in the destination country. This varies by country, and EasyGusto@orange.fr encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Easy Gusto at the customer's expense, and the customer will receive a refund of the value of the goods paid, minus the return shipping costs. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order on Easy Gusto, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy present at the bottom of the page.
9. Insurance
Packages are insured against damage and loss up to the declared value by the carrier. Loss is activated in the case where the postal service confirms the loss. A delivery confirmed by postal services will be considered valid. Indeed, Easy Gusto has experienced a too high number of cases of unfortunately dishonest customers claiming not to have been delivered to base solely on the customer's statements. However, Easy Gusto will do its best to satisfy you by resending the items from your order at its expense or offering you a gift voucher whose value will exceed the amount of your initial order.
9.1 Process for Damaged Packages in Transit
We will proceed with a refund or replacement by applying the Return and Refund Policy whose link you will find at the bottom of the page.
9.2 Process for Lost Packages in Transit
In the case where the postal service confirms a loss in transit, Easy Gusto will do its best to satisfy you by resending the items from your order at its expense or offering you a gift voucher whose value will exceed the amount of your initial order.
10. Customer Service
For any inquiries regarding customer service, please send an email to EasyGusto@orange.fr.